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What Happens to Your Message
You do not need to worry that the details you send through this form get passed to Boho or any other casino operator. The information you type here stays with this website and its editorial team. It is used for one purpose only: to answer your question or to act on the feedback you have raised. We do not sell, rent, or trade the contents of your message, and we do not add your contact details to any marketing list without asking you first.
Because this is an independent review site, your message never influences how a casino is scored or described. What you write is read by a person, not processed by an automated system that adjusts ratings. If your message concerns a specific review, we may use the details you provide to re-check the facts on that page, but your identity and your personal information are not attached to any published correction or follow-up note.
Feedback About the Website Itself
When you comment on how the site works — a broken link, a confusing section, a missing piece of information — that feedback goes straight into our editorial workflow. We treat website feedback separately from casino complaints. A note about navigation or readability is logged as a technical issue and passed to whoever manages the pages. A note about the accuracy of a review is treated as a correction request and checked against the original source material before anything changes.
We do not use your feedback as a basis for changing a casino's rating. Ratings are based on documented evidence, not on reader opinion. However, if your feedback points out an error that we can verify, we will correct the page and, where appropriate, add a note that the information was updated. You will not receive a personalised reply to every piece of website feedback, but every message is read and filed in the relevant queue.
What to Include in Your Message
A useful message names the specific page or topic you are asking about. If your concern relates to a particular casino review, mention the casino name and, if you can, the section of the page you are referring to. If you are reporting a factual error, state what the page currently says and what you believe the correct information is. If you have a source for the correction — a screenshot, a link, a document — describe it clearly, because we will verify before we edit.
For general questions about how we assess casinos, tell us which part of the methodology you would like explained. Questions that arrive with no context usually take longer to answer, because we have to guess what you are referring to. The more precise you are, the more useful the reply will be. You do not need to include your phone number or any document numbers; an email address or another way to reach you is enough for us to respond.
How Your Information Is Stored
We keep the contents of your message only as long as it takes to resolve the matter you raised. Once the question is answered or the feedback has been actioned, the message is deleted from our active systems. We do not retain your message for any longer than necessary, and we do not build a profile of you based on what you send us. If you ask us to remove your message before we have finished with it, we will honour that request without delay.
If your message contains information about a third party — for example, a complaint about a casino's behaviour towards you — we may need to keep that record for a reasonable period to ensure we handle the matter consistently. In all cases, the record is kept confidential and is only accessible to the editorial staff who need to see it. We will never forward your message, or any part of it, to a casino operator, a payment provider, or any other company without your explicit consent.